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- The contents of the brochure are as accurate as we could make it during the printing of same. However, amenities, schedule and time requirement may change should circumstances so warrant. Tour price are subject to change should airfare and exchange rate alter or due to increases / or introduction of any tax or any surcharge levied by the suppliers / airlines. In case of passenger wishing to travel on different date from the group’s travel , a deviation charge will be applicable and applicable fare difference on the class of booking where seats are obtained will be payable by passenger.
- Passengers will have to strictly follow the tour itinerary as per brochure or as per the amendments made by the tour manager or local representative / guide. There will be no refund for any unutilized services by passenger on his own. While on tour, if the passengers stray away from group and do not report on schedule, they will have to make their own way to join up with the group as the group schedule cannot be held up.
- It would be understood that a passenger has read and understood the itinerary, cost implication, payment schedule and terms & conditions of CLUB7 Holidays Pvt. Ltd. Before signing the Tour registration Forms or / and making payments towards part consideration of the tour.
- In the event of a passenger is not allowed to board a flight where he was duly booked for whatever the cause may be the passenger can not hold Club7 responsible for same and any cancellation charges arising out of same will have to borne by the passenger.
- Also in the event of a passenger traveling separately from the group should reach on his own at the hotel / appropriate place at time and report to Club7 representative / Tour Manager. There will be no refund in failure to do so or in case the passenger need to leave early. Any separate transport arrangement other than with the group will have to be paid by the passenger separately.
- Meals are pre booked and pre-set, the type of meals are clearly indicated in the brochure. Unlike an airline it would not be possible to provide a special meal or a special diet other than what is mentioned in the brochure. There would be no refund if the passenger chooses on their own not to take any meal.
- The hotels provided on the tour are normally moderate unless a superior hotel quality is mentioned. Hotels will have attached bath / shower. Most of the hotels in Europe do not have Air Conditioning or Fans in the room due to favourable weather conditions. Triple room are usually of same size of a double room with an extra roll away bed. A list of hotels confirmed for a particular tour will be given prior departure.
- Most of the hotels have safe deposit lockers. You are advised to keep your valuables in the safe deposit lockers. Also it is advised to keep the passport tickets, Foreign Exchange and Baggage safely. In the case of loss the consequential problems and cost will have to be borne by the passenger. Under no circumstances Club7 can be held responsible for any such losses whenever & however it may cause.
- It is the responsibility of the passenger to hold valid documents to enter into a country such as passport, visa, Health Insurance, Vaccination etc. Where Club7 needs to apply for any visa or other documents on behalf of the passenger, he needs to furnish all documents required by such authority. However Club7 will not be liable or responsible for refusal of same by the appropriate authority.
- It is advisable that the passenger should acquire adequate insurance cover to secure their life, health and property. It is to be noted that Club7 under no circumstances whatsoever be liable to the passenger or any other person for any death, personal injury, accident, loss, delay discomfort, increase expense, consequential loss or damage to baggage, personal effects howsoever caused. In this condition the expression. Howsoever Caused: included will full negligence on the part of any person.
- Club7 Holidays Pvt. Ltd. act in its capacity as agents for and on behalf of passengers. We do not own or control any aircraft, ship, hotels or coaches or cars or any other means of transportation or any other facility or service mentioned. We take care of contracting all the ingredients of your holiday. Hence we can not be held responsible for any acts of omission or commission of any other party. Neither we can be held responsible for circumstances, beyond our control and arising out of natural calamities, airlines flight delays, strikes, breakdown in facilities, accidents etc. However caused (Force Majeure vis Majeure).
- Any claim or complaint by the passenger must be notified to Club7 Holidays Pvt. Ltd. in writing within 28 days (Twenty Eight Days) from end of the tour. Claim notified to club7 outside the period will not be entertained and the Company shall incur no liability in respect thereof. Also the claim should be substantiated with proper evidence and for any deficiency of services provided should be countersigned by the tour manager / local representative.
- All claims, disputes of whatsoever nature relating to the tours of Club7 Holidays Pvt. Ltd. are subject to Indian Law and Subject to the jurisdiction of Kolkata Court only.
- Groups of less than 15 passengers may be operated without a Indian tour escort, in such event local escorts at each cities will be provided.
- All tours are subject to R.B.I. / G.O.I. rules and for BTQ passengers only.
- All payments made within 7 days prior to the tour departure date will have to be paid in cash. The PAN card copy will be required when payments amounting Rs.25000 or above are made by cash.
- AMMENDMENTS – A transfer from one Tour to another will be treated as cancellation from one Tour and a fresh booking on another. Therefore Cancellation Charges will apply.
- If for any reasons beyond Club7’s control, as an agent for and on behalf of the passengers, the passengers miss any tour or sightseeing or meal or any other services as per schedule of the tour, Club7 will be liable to refund the actual cost of the service/s only. Club7 will not be responsible or liable for any other consequential cost or compensation in this regard.
- CANCELLATIONS
If circumstances make you cancel your tour, the cancellation must be intimated to us in writing. As per the Booking Conditions of the Tour we are constrained to levy the following Cancellation Charges.
At Horizons Holidays, we understand that travel plans may change. Our cancellation policy is designed to provide clarity on applicable charges based on the timing of cancellation:
- Visa Refusal: In case of a visa refusal, the applicable charges will include the visa cost plus a service fee of ₹3,000.
- 30 Days or More Before Tour Commencement: A cancellation charge of ₹20,000 will be applicable for cancellations made 30 days or more before the scheduled departure. Non-payment of the remaining balance will also result in cancellation.
- 29 to 15 Days Before Tour Commencement: A charge equivalent to 30% of the total tour price will be levied.
- 14 to 2 Days Before Tour Commencement: A charge of 50% of the total tour price will apply for cancellations made within this period.
- 1 Day Before Departure or No Show: In case of a last-minute cancellation (1 day before departure) or a “No Show,” 75% of the total tour price will be charged.
We recommend travelers review these terms carefully before booking to avoid any inconvenience.
- REFUNDS :
Refunds (if any) for amendments and/or cancellations will be paid by Club7 Holidays or through the Travel Agent / Preferred Sales Agent through whom you have forwarded your payment to us. It would take at least 30 days to process refunds. Any refunds, weather payment received in Indian rupees or foreign exchange, will be effected in Indian Rupees only at the prevailing Foreign Exchange buying rate.
There is no refund payable for any Unutilised Services (e.g. Meals, Entrance Fees, Hotels, Cruise etc.).
PAYMENT SCHEDULE:-
- At the time of booking : Registration amount : Rs.20000 per person.
- At least 30 days before departure : Balance amount of the INR tour price.
- At least 07 days before departure: Equivalent of forex amount in INR. Calculated at the specified Exchange rate of the payment date.